On-Call Schedule

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On-Call Schedule & Escalation
Manage Schedule
Currently On-Call
Available Now
AW

Alice Williams

NOC Technician II

Shift: 9:00 AM - 5:00 PM EST

Call Now: (555) 111-2222

✓ Contact Verified (Jan 15, 2025)

Escalation Path
Step 1: Primary Technician0-15 min

Current On-Call Tech

Try to reach for 15 minutes before escalating

Follow Schedule
Step 2: Shift Lead15-30 min

David Rodriguez

If primary doesn't respond within 15 min

(555) 444-5555
Step 3: NOC Manager30-45 min

Eleanor Jones

If shift lead doesn't respond within 15 min

(555) 555-6666
Recent Activity

Partial outage in Anytown affecting 150-200 customers.

6:32 PM
Alice WilliamsResponse time: ~15m

Degraded fiber optic signal detected on Main St.

9:47 PM
Brian Miller

Unusual upstream power fluctuations from Hospital Node.

10:27 PM
Unassigned

Firmware update pushed to all Netgear CM1000 modems.

10:32 PM
UnassignedResponse time: ~15m

Full outage reported in the Pine Ln residential area.

10:22 PM
Unassigned
Weekly Schedule (EST)
Day
Primary (Day Shift)
9:00 AM - 5:00 PM
Secondary (Night Shift)
5:00 PM - 9:00 AM
Monday
AW
Alice Williams
(555) 111-2222
BM
Brian Miller
(555) 222-3333
Tuesday
AW
Alice Williams
(555) 111-2222
CG
Chloe Garcia
(555) 333-4444
Wednesday
BM
Brian Miller
(555) 222-3333
CG
Chloe Garcia
(555) 333-4444
●ThursdayToday
BM
Brian Miller
(555) 222-3333
● On-Call Now
AW
Alice Williams
(555) 111-2222
Friday
CG
Chloe GarciaPTO
(555) 333-4444
DR
Covering
David Rodriguez
AW
Alice Williams
(555) 111-2222
Saturday
DR
David Rodriguez
(555) 444-5555
BM
Brian Miller
(555) 222-3333
Sunday
DR
David Rodriguez
(555) 444-5555
CG
Chloe Garcia
(555) 333-4444